• Books+1 more
  • 26. Mar
  • 66
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The consumer in public services: Choice, values and difference – book

This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments.

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