- Service design+3 more
- 27. Mar
Talk with People: Talking with People in Groups
This tool outlines the why and how-to of focus groups method. Focus groups can be an effective way to engage many stakeholders at once. Focus groups are really big group interviews, and they’re a great way to quickly get the lay of the land. This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.