Talk with People: Talking with People in Groups

This tool outlines the why and how-to of focus groups method. Focus groups can be an effective way to engage many stakeholders at once. Focus groups are really big group interviews, and they’re a great way to quickly get the lay of the land. This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.

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