Talk to People: Seeing a Service in Action

Partnering with all kinds of stakeholders to help improve the experience for everyone often starts with the people who are working hard to deliver services themselves. The goal here is to identify moments when people are having a difficult time doing something, or when they are succeeding, as well as what the atmosphere feels like. These observations can all become inspirations for design. This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.

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