NYC Civic Service Design Tools + Tactics

The NYC Civic Service Design Tools + Tactics is an introduction to service design for public servants, and a set of practical ways to include design methods in your work and as a way to transform how we deliver services and information to the public. Use this collection of tools and tactics to see your service in context, talk with people who use it, and try out ideas in low-risk ways. Civic Service Design Tools + Tactics aims to make public services more effective and accessible for all New Yorkers.

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Design tools for public good, all in one place.

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