Leading Public Design: Discovering human-centred governance – book

This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value.

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