Futuring Workforce Development case study – Public & Collaborative NYC

As a part of the Open Society Foundations’ (OSF) 2014 Future of Work inquiry, Parsons DESIS Lab (PDL) partnered with the New York City Department of Small Business Services (SBS) to explore the future(s) of workforce development in New York City. Over the course of several months, service designers and futurists from PDL and staff from SBS worked together to imagine new types of workforce development services that could benefit New Yorkers in the year 2040. The project team employed a hybrid methodology of “research through design,” involving human-centered and future-oriented service design techniques.

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