Empathy Mapping: The First Step in Design Thinking – NN/G

Visualizing user attitudes and behaviors in an empathy map helps UX teams align on a deep understanding of end users. The mapping process also reveals any holes in existing user data.

Leave a Reply

Know a great tool that's missing here? Tell us!

Newsletter

We're thinking of launching a mission-based job board for design gigs in the public/social sector, as well as regular updates to the directory. Sign up to be notified when we do!

About

Design tools for public good, all in one place.

Made by @jasonleowsg

This site is made by just one person (me!). Buy me a coffee to support further development.

Buy Me A Coffee