Designing Services for Housing – Public & Collaborative NYC

This “How-To Guide” describes the existing service environment for New Yorkers seeking to access housing services and/or living in neighborhoods with significant agency presence; outlines current opportunities and future possibilities for improving services; and provides technical and strategic guidance for implementing the pilots either through agency initiatives or by working in collaboration with other stakeholders. Public and Collaborative NYC is a program of activities, developed by Parsons DESIS Lab to explore how public services in New York City can be improved by incorporating greater citizen collaboration in service design and implementation.

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