- 05. Empathy+3 more
- 26. Mar
Design Thinking Discovery and Empathy – U.lab
This video resource by U.lab is Part 4/7 in a series of introductory lectures on design thinking. The Empathy phase involves research activities that are concerned with developing a deep understanding of end-users or customers. A key element that drives the advantage gained through DT is the customer-oriented or human-centred perspective.