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  • 27. Mar
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Connect the Dots: Turning Observations into Insights

Once you’ve revisited your notes and begun to sort into themes and patterns, you’re already on your way to documenting insights. To create insights, look back at your collection of themes and patterns. Take your themes and create a statement out of each one. This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.

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