- Service design+4 more
- 27. Mar
Connect the Dots: Defining a Theory of Change
Defining a theory of change will help you to be explicit about how you expect the impact of a program or service to be achieved. It should specify the full set of needed service components and their delivery strategy, along with the budget and the metrics by which progress will be measured. This post is part of Civic Service Design Tools + Tactics, a resource for introducing public servants to service design, published by the Mayor’s Office for Economic Opportunity Service Design Studio.