Civic Service Design Tools + Tactics: Book

This comprehensive ebook (free and downloadable) captures all the civic service design tools, templates and methods as practised by NYC Mayor’s Office for Economic Opportunity. Use this collection of tools and tactics to see your service in context, talk with people who use it, and try out ideas in low-risk ways. Civic Service Design Tools + Tactics aims to make public services more effective and accessible for all New Yorkers.

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Design tools for public good, all in one place.

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